Shipping policy

Shipping policy

Orders are usually shipped within three business days. If you need to make any changes to your order, please contact us as soon as possible using the contact form, chat, or by sending an email to info@faelia.us. Once a tracking number is provided, modifications to the order are no longer possible. 

Orders ship domestically using USPS. For international orders, certain items are eligible for flat-rate shipping using Asendia. Expedited options are also available at checkout.

Domestic: All orders have calculated shipping. Free shipping promotions may happen occasionally. Currently testing whether the in-person pickup option is functioning.

International: Eligible countries qualify for flat rate shipping shown at checkout. 

Damaged/missing packages

Once a package is handed over to the carrier, we are no longer able to control how your package is handled. We are not responsible for missing or damaged packages. We will try to assist you with package transit issues, but we will not file insurance claims on your behalf for missing/damaged packages.

If a package arrives with item damage, preserve all original packaging and file an insurance claim with the carrier (you will be required to bring in the package for inspection as part of the claims process and your claim will be denied if you fail to do so). All packages shipped with USPS or UPS are insured up to $100. You can also purchase Route Protection at checkout for your order if you prefer.

If a package is lost in transit, follow the steps outlined here (statistically speaking, USPS is the most likely to lose a package). If more than two weeks passes after you submit a search and there are no updates, you can file a claim here.