Cancellation Policy

Backorders

Estimated arrival dates are based on previous experience with the supplier and are NOT a guaranteed arrival date. Customers will be informed via email if the arrival date is expected to change. Orders containing both in-stock and backorder items will not ship until all items are in stock. If you would like to make changes to an order, please contact us through the contact form, chat, or by emailing us at info@faelia.us with your order number. Refunds will be provided to original form of payment.

In-stock orders

In-stock orders can be cancelled before the tracking number is generated. If you would like to make changes to an order, please contact us through the contact form, chat, or by emailing us at info@faelia.us. Once a tracking number is generated, modifications to the order are no longer possible and you will have to open a return to get a refund. Refunds will be provided to original form of payment.